What To Do If Auto Insurance Denies Claim

What do you do if your auto insurance denies a claim? The first step is to find out why it got denied.

Additionally, you can consider challenging it, and learn how to file a claim properly to increase your chances of approval.

Read on to find out how you can navigate the process with ease.

An image illustrating a denied auto insurance claim
Source: jurigo

What To Do If Auto Insurance Denies Claim

When your car insurance claim gets denied, it’s important to know why before moving forward.

Sometimes, you can challenge the denial, but unexpected refusals often come from policy conditions you didn’t know about.

Begin by consulting your insurance broker, agent, or claim representative.

They can guide you through your claim, the denial reasons, and your policy limitations.

Moreover, explore the details below to understand the essentials.

Reasons Behind a Denied Auto Insurance Claim

Understanding why auto insurance denies a claim is essential for moving forward. Here are potential reasons:

  • Event Not Covered: Your claim may not meet the criteria for a covered loss as defined in your policy. For instance, using your vehicle for excluded purposes could void coverage.
  • Contract Violation: If you fail to adhere to the procedures outlined in your policy, your claim might be denied. For instance, fixing your car before filing a claim could lead to denial.
  • Fraud Suspicions: Insurers may deny claims if they suspect fraud. Inconsistent accident explanations or unrelated damage could raise suspicions.
  • Excluded Driver: Claims may be denied if an excluded driver causes damage, even if they were allowed to drive.

It’s important to distinguish claim denials from reaching coverage limits.

While a denial means no coverage, reaching limits may require you to cover the difference between your coverage and damages incurred.

How to Appeal When Auto Insurance Denies a Claim?

If you believe your car insurance claim was unjustly denied, you have the option to appeal.

Typically, your insurer has a specific procedure for this. You can reach out directly to them or your agent to inquire about the appeals process.

Here are steps you can follow to appeal an auto insurance claim decision:

  • Submit an Appeal Letter: Draft a letter requesting an appeal, explaining your reasons. Include any supporting evidence you possess.
  • Gather Supporting Documents: Keep all relevant accident-related documents organized, such as scene photos, police reports, or medical records.
  • Consider Legal Assistance: If needed, seek legal counsel for advice and support throughout the appeals process. Professional assistance can enhance your chances of a successful appeal.

Overturning a car insurance denial can be challenging, however, if you believe you have strong evidence contradicting the decision, pursuing an appeal is worth considering.

How To File Auto Insurance Claim

To ensure your auto insurance claim is processed smoothly and fairly, adhere to your insurer’s filing instructions.

Here are some common steps/guidelines for filing a claim:

  • Notify Your Insurer: Contact your insurer through phone, online portal, or their app if available. Apps often allow you to initiate the claims process or upload damage photos.
  • File a Police Report: If the damage resulted from an accident or vandalism, file a detailed police report. Documentation and eyewitness accounts can aid your insurer in determining fault.
  • Compile Supporting Documents: Gather relevant paperwork like accident photos, pre-damage vehicle images, repair records, and any other evidence supporting your claim’s validity.
  • Clarify Expectations: Before finalizing your claim, clarify the timeline and rental car availability with your assigned representative. They can provide insight into expected processing times and coverage details.

Frequently Asked Questions

Is it necessary to have a lawyer prepare an appeal letter for an insurance claim?

It’s not mandatory to have a lawyer draft an insurance claim appeal letter. It’s entirely up to your preference.

Nonetheless, seeking legal advice might be beneficial, especially if the claim involves a significant amount of money, complex issues, or a serious medical condition.

If you wish to avoid extra costs, you might opt to draft the appeal letter independently.

While writing, thoroughly examine your policy to identify precisely where you disagree with your provider’s claim denial.

Present only the facts and endeavor to offer as many specific details as you can.

Does making a claim impact my auto insurance rates?

Every insurance company uses its own algorithm to assess premiums, considering factors such as age (in most states), location, vehicle type, driving record, and more to gauge your insurability.

Typically, the higher risk you pose, the greater your premium.

Being in an accident, regardless of fault, statistically increases the likelihood of future accidents, thus raising your risk profile for insurers.

What’s the limit on appealing a car insurance claim denial?

The constraints on the frequency of appealing an auto insurance claim denial differ by insurer and state regulations.

While most states impose a statute of limitations on appeals rather than a set number of attempts, you may have the opportunity to appeal multiple times based on the evidence presented.

If unsatisfied with the outcome, options include engaging a public adjuster for representation or lodging a complaint with your state’s insurance department to facilitate resolution.

Can my car insurance company deny a claim?

Yes, insurance companies can deny claims for various reasons, such as policy exclusions or lack of coverage.

What should I do if my claim is denied?

Start by understanding the reason for the denial. Review your policy’s terms and, if necessary, consult with an agent for clarification.

If you disagree with the decision, you can appeal through your insurance company’s claims department.

What are common reasons for claim denial?

Claims can be denied due to policy exclusions, filing errors, late claims submissions, or insufficient coverage. Misrepresentation or failure to pay premiums can also lead to denial.

How do I appeal a denied claim?

Submit an appeal letter to your insurer with any supporting evidence. Make sure to understand your policy’s coverage and the reasons for the initial denial.

Can I seek external help if my appeal is denied?

Yes, if your appeal fails, you can contact your state’s insurance commissioner or director for assistance. In some cases, legal action may be an option


In summary, if you’re reassessing your auto insurance following a claim denial, exploring other options might lead you to improved coverage and rates.

Streamline the process of obtaining and evaluating quotes by using an auto insurance comparison tool.

This way, you can effortlessly compare quotes from leading providers.

Simply provide your basic insurance details, and you’ll receive quotes within minutes.

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